Shipping policy
Thank you for shopping with Arabia Scents SA.
This Shipping & Delivery Policy explains how orders placed through our online store are processed, dispatched and delivered.
Arabia Scents SA currently delivers orders within South Africa using third-party courier services.
1. DELIVERY AREAS
We deliver to eligible addresses throughout South Africa.
Delivery availability may depend on whether an address falls within a courier's standard delivery area, regional area, outlying area or other service zone.
Certain remote or difficult-to-access locations may require additional delivery time or alternative delivery arrangements.
If we are unable to deliver to the address provided, we will contact you using the contact information supplied with your order.
2. ORDER PROCESSING
Orders are processed after payment has been successfully received and verified.
Please note that order processing time and courier delivery time are separate.
Processing includes activities such as:
- confirming payment;
- verifying the order;
- picking and preparing products;
- packaging the order; and
- handing the parcel over to the courier.
Orders placed over weekends or South African public holidays may begin processing on the next applicable business day.
3. DELIVERY TIMEFRAMES
Once an order has been processed and dispatched, estimated courier delivery is generally:
Major centres: approximately 2–4 business days
Regional or outlying areas: approximately 3–5 business days
These periods are estimates and may vary depending on the delivery address, courier network and circumstances outside our reasonable control.
Business days exclude Saturdays, Sundays and South African public holidays.
Delivery estimates begin from dispatch, not necessarily from the date on which the order was placed.
4. DELIVERY FEES
Applicable delivery charges are displayed during checkout before an order is completed.
Arabia Scents SA currently offers free standard delivery on qualifying orders of R2,500 or more, unless otherwise stated during a promotion or at checkout.
Orders below the free-delivery threshold will be charged the applicable delivery fee displayed at checkout.
Shipping rates and free-delivery thresholds may be updated from time to time. The amount displayed at checkout when the customer places the order will apply to that order.
5. ORDER TRACKING
Where tracking is available, customers will receive tracking information after their order has been dispatched or once the courier has generated the applicable tracking details.
Tracking information may be provided by email, SMS, WhatsApp, the courier's tracking service or another method associated with the order.
Please allow reasonable time after dispatch for courier tracking information to become active.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that the following information is correct before completing checkout:
- recipient's full name;
- street address;
- suburb;
- city/town;
- province;
- postal code; and
- working contact number.
Where applicable, customers should also provide unit numbers, complex names, building names, business names, access instructions or other information reasonably necessary for successful delivery.
7. INCORRECT OR INCOMPLETE ADDRESSES
If you notice an error in your delivery information, please contact Arabia Scents SA as soon as possible.
We will attempt to correct the information before dispatch where reasonably possible.
Once a parcel has been handed to the courier, we cannot guarantee that the delivery address can be changed.
If an order is returned to us because the customer supplied an incorrect or incomplete address, additional courier charges may apply before the parcel can be resent, where permitted by law.
8. COURIER DELIVERY
Orders are delivered using third-party courier services.
The courier may contact the recipient using the telephone number supplied with the order.
Customers should ensure that someone is reasonably available to receive the parcel at the nominated delivery address.
Depending on the courier and delivery circumstances, proof of delivery may include a signature, recipient name, delivery confirmation, photograph, electronic confirmation or another form of courier-recorded delivery evidence.
9. FAILED DELIVERY ATTEMPTS
If a courier cannot successfully deliver a parcel, they may attempt to contact the recipient or make another delivery attempt depending on the courier's procedures.
If a parcel is returned to Arabia Scents SA following unsuccessful delivery attempts, refusal to accept delivery without a valid legal basis, failure to collect the parcel or an incorrect address supplied by the customer, additional delivery charges may apply before the parcel is resent, where permitted by law.
Please contact us if you experience difficulty with a delivery.
10. DELIVERY DELAYS
We make reasonable efforts to ensure orders are dispatched and delivered within the estimated timeframes.
However, delivery delays may occasionally occur due to circumstances outside our reasonable control, including:
- courier network delays;
- severe weather;
- road closures;
- strikes or industrial action;
- public holidays;
- high-volume sales periods;
- remote delivery locations;
- load shedding or infrastructure disruptions;
- incorrect delivery information;
- security incidents; or
- other unforeseen events.
If we become aware of a significant problem affecting your delivery, we will make reasonable efforts to assist you.
11. HIGH-VOLUME PERIODS
Processing and delivery may take longer during periods of unusually high order volumes, including major promotions, Black Friday, festive periods and other peak shopping periods.
Where possible, significant expected delays will be communicated through our website or directly to affected customers.
12. DAMAGED PARCELS
Please inspect your parcel as soon as reasonably possible after delivery.
If the parcel or product arrives visibly damaged, broken, leaking or appears to have been tampered with, please contact Arabia Scents SA as soon as reasonably possible.
Please retain:
- the product;
- the product packaging;
- the courier packaging;
- the shipping label; and
- any other packaging supplied with the order.
We may request photographs or video to help investigate the matter with the courier.
Email: info@arabiascentssa.co.za
Telephone/WhatsApp: 083 275 7686
Please do not discard damaged goods or packaging until we have advised you that they are no longer required.
13. LOST OR MISSING PARCELS
If tracking indicates an unusual delay or you believe your parcel may have been lost, please contact us.
Arabia Scents SA will make reasonable efforts to investigate the shipment with the courier.
Where a parcel is confirmed as lost, the matter will be handled in accordance with the circumstances of the order and applicable South African law.
14. ORDERS MARKED AS DELIVERED
If courier tracking indicates that your order has been delivered but you cannot locate the parcel, please first check with other persons at the delivery address, reception, security personnel or another authorised recipient who may have accepted it.
If the parcel still cannot be located, contact Arabia Scents SA as soon as reasonably possible so that we can request available delivery information from the courier.
15. CHANGE OF DELIVERY ADDRESS AFTER DISPATCH
Once an order has been dispatched, Arabia Scents SA cannot guarantee that the courier will be able to redirect the parcel.
Courier redirection may cause delays and may result in additional charges.
Customers should therefore carefully check their delivery information before completing checkout.
16. COLLECTION
Unless a collection option is specifically displayed during checkout or expressly arranged with Arabia Scents SA, orders are supplied by courier delivery.
Customers should not arrive at a business or other address expecting to collect an order unless collection has been confirmed by Arabia Scents SA in advance.
17. INTERNATIONAL SHIPPING
Arabia Scents SA currently focuses on deliveries within South Africa.
Unless an international delivery option is expressly made available during checkout or confirmed by us in writing, orders cannot be shipped outside South Africa.
18. RETURNS
Shipping associated with returns, exchanges, damaged products and refunds is governed by our Refund & Returns Policy.
Please contact Arabia Scents SA before returning a product so that we can provide the appropriate instructions.
19. CONSUMER RIGHTS
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded under South African law.
Where this policy conflicts with a mandatory provision of applicable South African consumer legislation, the applicable law will prevail.
20. CONTACT US
For questions about an order, delivery or tracking, please contact:
ARABIA SCENTS SA
Trading as Arabia Scents SA
Company registration number: 2026/409830/07
Country of domicile: Republic of South Africa
Website: www.arabiascentssa.co.za
Email: info@arabiascentssa.co.za
Telephone/WhatsApp: 083 275 7686